You can contact Japan ESTA Guide by email at info@japanesta.jp. We usually reply within about 5 working days, in English. We are an independent information website. We cannot process JESTA or visa applications or check the status of an application.
Last checked: 19 October 2026.
How to reach us
| info@japanesta.jp | |
| Reply time | About 5 working days |
| Language | English |
| Operator | VISA USA s.r.o., Sv. Čecha 750/4, 743 01 Bílovec, Czech Republic |
We handle enquiries by email only. Please do not send passport scans, passport numbers or other identity documents. We do not need them, and we will delete them.
What we can help with
- Corrections and reports of out-of-date information on our pages.
- Questions about where to find official information on JESTA, visa exemption, Visit Japan Web or customs.
- Suggestions for topics we should cover.
- Questions about privacy and your personal data. See our privacy policy.
What we cannot help with
- We do not offer a JESTA or visa application service. JESTA is not running yet. When it starts, the official website is expected to be on a go.jp domain.
- We cannot check the status of a visa, a JESTA application or a Visit Japan Web registration.
- We cannot give legal advice or decide whether you will be allowed to enter Japan. Only immigration officers make that decision.
- We cannot contact Japanese authorities on your behalf.
Official contacts
For decisions about your own case, contact the official bodies directly:
| Topic | Official contact |
|---|---|
| Immigration, periods of stay, extensions | Immigration Services Agency of Japan, Foreign Residents Comprehensive Information Center: 0570-013904 in Japan, or +81 3-5796-7112 from abroad or IP phones (several languages including English). ISA information centre page (Japanese) |
| Visas and visa exemption | Ministry of Foreign Affairs: visa information |
| Visa applications in your country | Websites of Japanese embassies and consulates |
| Visit Japan Web | Digital Agency: Visit Japan Web (enquiries through its official chatbot) |
| Customs | Japan Customs (English) |
Japan ESTA Guide is an independent information website. It is not run by or affiliated with the Government of Japan. You cannot apply for JESTA here.
Frequently asked questions
Can I apply for JESTA through you?
No. We do not offer applications, and JESTA is not running yet. The government aims to launch it in fiscal year 2028, and the official website is expected to be on a go.jp domain. See when JESTA will start.
Can you tell me if I will be allowed into Japan?
No. Only immigration officers decide on entry. Our visa checker shows whether your nationality is visa-exempt and how long you can usually stay.
Do you have a phone number?
No. We answer by email only, at info@japanesta.jp. For urgent questions about your stay in Japan, call the Immigration Services Agency information centre listed above.